Unexecuted single exams:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, no portion of the exam can have been viewed nor executed. Once the user logs into the purchased interactive test page the user is no longer entitled to a refund.

Subscription Refunds:

All subscriptions are eligible for refund if the following conditions are met.

  • Fewer than 3 logons for testing have been executed in a 30 day period commencing on the original purchase date
  • No tests have been completed

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted. (if applicable)

Exchanges: If you ordered a subscription and only completed a maximum of one exam/test you may be eligible for an exchange to a single test price. 

Refunds (if applicable)
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale or promotional items cannot be refunded.

Exchanges (if applicable)
send us an email at or written correspondence to: 1357 Carlyle Park Circle Littleton Colorado US 80120.

If the item was marked as a gift when purchased and emailed directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.